Quality and Customer Experience Manager till DeLaval

Do you have experience in leading and developing the management of customer complaints including corrective and preventive actions? Do you want to be part of, and contribute to, the DeLaval Quality strategy, and most importantly to develop and grow the team? – then you may be the one we are looking for!

DeLaval is now looking for an experienced leader within the field of Quality Management to join our high-performing Global Quality Team.

The Role

As the Quality and Customer Experience Manager, you will lead and develop the way of working with customer complaints including corrective and preventive actions. The quality performance of the products and services is a highly prioritized area and one of the long-term strategic goal is to significantly reduce the costs for poor quality.

It is a strategic and demanding role with high degree of own responsibility. Being a part of the DeLaval Quality management team, you will have several internal networks as well as various projects.

You will be responsible for managing and developing business critical systems, setting and facilitating quality targets and contributing to the Quality strategy, and most importantly to develop and grow the team.

As the Quality and Customer Experience Manager, your main responsibilities will be to:

• Manage and develop Quality performance through work with quality improvements related to customer complaints
• Create and implement best practices, processes, and procedures
• Coach and develop the team
• Manage and drive process improvement related to management of customer complaints
• Manage, facilitate and support continuous improvement work in cross-functional teams
• Through your team, support R&D, manufacturing and suppliers with quality assurance methodologies

The position is fulltime placed in Tumba, Stockholm and reports to the Quality Director.

Is this you?

We are looking for someone with a university degree (preferably Masters) in a relevant commercial or engineering discipline. You have solid experience from driving continuous improvements as well as deep knowledge of QM + QC tools and a technical mind-set.

To be successful in the role, you have proven leadership and management skills. It is an advantage if you have the knowledge and experience with risk reduction tools and methodologies e.g. Failure Modes and Effects Analysis (FMEA). We think you have a technical or commercial background and the experience and passion to further develop how to best manage the connection between customer experience, quality, product development and manufacturing.

In this recruitment, your personal attributes will be of great importance. We believe you will be able to inspire and motivate the team as well as other stakeholders in a supportive manner. You are resilient, optimistic and open to change as well as self-motivated and able to work well under pressure.