Operations Manager within Premium Hospitality Copenhagen

Do you have experience leading hospitality teams, maintaining premium service and taking responsibility for financial performance? 

On behalf of a client, Level Recruitment is looking for an Operations Manager for a hospitality business in the Copenhagen area.

The role combines operational leadership with responsibility for people, service quality and results. You will have scope to strengthen working practices and develop a consistent guest experience.

The Role

As Operations Manager, you will be responsible for the daily operations and its financial performance. You will lead the team with support from supervisors and work with external partners to maintain agreed standards. 

Your main areas of responsibility will include:

• People leadership, training and consistent working practices.
• Guest service, food and beverage quality and operational delivery.
• Financial performance, planning and cost control.
• Own the P&L, budget and forecasts, and follow up financial and operational performance.
• Lead and develop employees, set clear expectations and address performance issues through regular feedback and follow-up.
• Plan staffing requirements and coordinate scheduling support to balance demand, service quality and labour costs.
• Maintain premium hospitality standards, including table service and à la carte delivery, while ensuring efficient guest flow.
• Manage supplier relationships and follow up agreed service levels, food quality and operational delivery.
• Ensure that premises, equipment, cleaning and maintenance meet required standards. Maintain purchasing controls and follow up safety, hygiene, complaints and corrective actions.

This is an on-site role in the Copenhagen area. 

Further information about the employer and the operating environment will be shared during the confidential recruitment process.

Is this you?

You have management experience within hospitality, for example from a premium hotel, restaurant or comparable service operation. 

You have managed employees and financial results and can demonstrate experience of budgeting, forecasting and cost control. 

You understand premium table service and à la carte delivery and can assess food and beverage quality. 

We expect around five years of relevant experience, although your responsibilities and results are more important than an exact number of years.

You have good practical skills in Microsoft Office, including Excel. Professional English is required. Danish or another Scandinavian language is advantageous.

As a person you are organised, take ownership and follow through on decisions. 

You lead consistently, set clear expectations and support employees in meeting them.

You can distinguish necessary expenditure from discretionary costs and maintain service standards under pressure. 

You are comfortable addressing problems and making decisions within your mandate.

Do you want to know more?

Level Recruitment is managing this confidential recruitment. To express your interest, please click the apply button and submit a CV describing your relevant experience. Applications via e-mail will not be considered. 

For questions, contact Senior Recruitment Consultant Jenny Heffler at Level Recruitment. 

Candidates proceeding in the process will be asked to sign a non-disclosure agreement before receiving information that identifies the employer or the specific operation.

Search keywords: Operations Manager, Hospitality Manager, Food and Beverage Manager, Restaurant Manager, Premium Hospitality

About the opportunity

Our client operates within hospitality and places high demands on service quality, operational reliability and financial accountability. The employer’s identity and further details about the business will be disclosed following a signed non-disclosure agreement.