Do you want to work in a company with fast and innovative technical development and be responsible for customer satisfaction and seamless operation? Do you have the commitment to deliver outstanding service to existing clients in Sweden, whilst also working on forging new relationships with perspective clients? Then this might be the right challenge for you.
Kappture have delivered award-winning innovative technology to some of the most iconic venues and high-profile businesses within the UK and Ireland. Join Kapptures dynamic, international team with dedicated colleges in a fast-growing software management company.
The Role
We are seeking a highly motivated and experienced Regional Service Manager in Sweden to join Kappture´s international team. In this role you will be responsible for overseeing service operations in your assigned region, ensuring the highest level of customer satisfaction, and driving the success of their EPOS solutions.
As a Regional Service Manager, you will be responsible for the seamless operation and client satisfaction of Kappture´s cutting-edge EPOS solutions. With a focus on Service Operations Management, the role involves overseeing the deployment and maintenance of Kappture´s solutions, striving to meet and exceed service level agreements. You will establish and understand the client’s unique needs, serve as a dedicated advocate for their success and identify areas for improvement.
Your key responsibilities are:
In this role it´s optional to work from an office located in central Stockholm or from a home office. Travelling will be included in the role.
Is this you?
To be successful in this role you have demonstrable experience in service management, ideally within the EPOS or a SAAS industry. You have at least five years of experience in operational management and as a senior representtive to corporate stakeholders You have ideally a basic understanding of EPOS technology from the Payment, IT-outsourcing or Telecommunication industry.
You have a university degree in a relevant field. Excellent English is a must have, French is considered a very strong plus, and German is nice to have.
In this recruitment, your personal qualities will be of great importance! We are looking for a person with exceptional communication, negotiation, and relationship-building skills. You have a strong problem-solving ability and the capacity to manage multiple client accounts. You have a strong commitment to customer satisfaction and a professional attitude to inspire and motivate people. Last, but not least, you have flexibility in addressing unexpected challenges and finding timely solutions.
Do you want to know more?
In this process Kappture is working with Level Recruitment. To apply, please click the apply button. If you have further questions don´t hesitate to contact senior recruitment consultant Dennis Pater at +46 8 120 50 423 or Susanna Hörler at +46 8 120 50 420. We will interview ongoingly so please register your application as soon as possible.
Kappture is a dynamic leading provider of advanced hospitality technology solutions, where innovation meets efficiency. Based in the UK, with a dedicated team in France we specialise in EPOS systems and data analytics and cater to a diverse range of sectors including stadia, live events, education, and business industries.
With a global footprint, Kappture is powering over £1.9 billion in revenue, serving 390+ clients worldwide.
At Kappture, we're committed to enhancing venue experiences with minimal queues and maximised revenue. Our solutions are designed for real-time data and productivity, ensuring security and scalability. From offline payment capabilities to leveraging loyalty, we provide uninterrupted service and operational excellence.
Experience more!
Kappture is a dynamic leading provider of advanced hospitality technology solutions, where innovation meets efficiency. Based in the UK, with a dedicated team in France we specialise in EPOS systems and data analytics and cater to a diverse range of sectors including stadia, live events, education, and business industries.
With a global footprint, Kappture is powering over £1.9 billion in revenue, serving 390+ clients worldwide.
At Kappture, we're committed to enhancing venue experiences with minimal queues and maximised revenue. Our solutions are designed for real-time data and productivity, ensuring security and scalability. From offline payment capabilities to leveraging loyalty, we provide uninterrupted service and operational excellence.
Experience more!